24/7 Emergency Water Damage Restoration Services Serving All Across the USA

# Terms of Service

The terms governing your use of Rapid Water Recovery's referral service.

Last Updated: April 25, 2026

This is a starting-point template. Terms of Service for a lead-generation / referral business carry meaningful legal obligations and risk allocation. Before publishing this page, have it reviewed by an attorney experienced in lead-generation marketing law and the state regulations of every jurisdiction where you operate (especially California CSLB rules, Texas state law, and any state requiring referral-service licensing).

## 1. Acceptance of Terms

By accessing our website (rapidwaterrecovery.com), calling our dispatch line, or using our referral matching service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use our services.

## 2. What We Provide

Rapid Water Recovery ("we," "us," "our") provides a private restoration referral service. We connect property owners and businesses with independent, licensed local restoration contractors ("Contractors") in our network. We are NOT:

- A licensed contractor or restoration service provider
- An insurance agent, adjuster, or representative
- A 911 emergency service or government agency
- A guarantor of contractor work, pricing, or outcomes

All on-site restoration work is performed by independent Contractors operating under their own licenses, insurance, and contracts with you. We do not employ, supervise, or control Contractors. We do not perform any restoration work directly.

## 3. The Referral Relationship

When you contact us, we will attempt to match you with a Contractor in our network whom we believe is qualified to address your needs. The Contractor will then contact you directly to discuss your job, provide an estimate, and (if you choose to engage them) perform the work under a contract directly between you and the Contractor.

You are not obligated to engage any Contractor we refer. You may decline a referral, request a different Contractor, hire someone else entirely, or perform the work yourself. Engagement of a Contractor is solely your decision.

## 4. No Warranties Regarding Contractor Work

We screen Contractors based on licensing, certifications, insurance, and historical performance. However, we make no warranties or representations about any specific Contractor's work, pricing, timeliness, professionalism, or outcomes. Each Contractor is solely responsible for their own work product and conduct.

If you experience problems with a Contractor — quality issues, billing disputes, missed deadlines — your remedy is with that Contractor under your contract with them. We will, however, accept good-faith reports of Contractor problems and may remove non-performing Contractors from our network.

## 5. Eligibility

You represent that you are at least 18 years old and have legal authority to contract on behalf of the property where service is requested. Use of our services on behalf of another party requires that party's authorization.

## 6. User Conduct

You agree to use our services only for lawful purposes and in accordance with these Terms. You will not:

- Provide false, misleading, or fraudulent information
- Use the service for any commercial purpose without our written permission
- Attempt to interfere with the operation of our website or dispatch system
- Use automated tools to scrape or harvest information from our service
- Impersonate any person or entity

## 7. Intellectual Property

The Rapid Water Recovery name, logo, website design, and content are protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from our materials without our written permission.

## 8. Disclaimers

OUR SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR DISPATCH LINE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PARTICULAR CONTRACTOR WILL BE AVAILABLE AT ANY GIVEN TIME.

## 9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, RAPID WATER RECOVERY AND ITS OFFICERS, EMPLOYEES, AGENTS, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SERVICES OR ANY CONTRACTOR'S WORK, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST DATA, OR PROPERTY DAMAGE BEYOND THE CONTRACTOR'S OWN INSURANCE COVERAGE.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO OUR SERVICES SHALL NOT EXCEED ONE HUNDRED DOLLARS (USD $100).

## 10. Indemnification

You agree to indemnify and hold harmless Rapid Water Recovery and its officers, employees, agents, and affiliates from any claims, damages, costs, or expenses (including reasonable attorneys' fees) arising out of (a) your violation of these Terms; (b) your engagement of any Contractor; (c) any dispute between you and a Contractor; or (d) your violation of any law or third-party rights.

## 11. Emergency Disclaimer

For life-threatening emergencies — active fires, gas leaks, structural collapse, electrical hazards, or rising water with people unable to evacuate — call 911 immediately. Rapid Water Recovery is a private restoration referral service and is not affiliated with 911 emergency services or any government agency. Our dispatch line is for property restoration, not life-safety emergencies.

## 12. Governing Law and Disputes

These Terms are governed by the laws of the state where Rapid Water Recovery is registered, without regard to conflict-of-laws principles. Any disputes arising out of or related to these Terms or our services shall be resolved in the courts of competent jurisdiction in that state, unless otherwise required by applicable consumer protection law.

## 13. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated Terms.

## 14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

## 15. Contact

For questions about these Terms, contact us at:

Rapid Water Recovery
Email: info@rapidwaterrecovery.com
Phone: (833) 983-6007

Important: Rapid Water Recovery is a private restoration referral service. We connect property owners with independent, licensed local restoration contractors who perform all on-site work; we are not the contractor and do not provide restoration services directly. For life-threatening emergencies, always dial 911.

Call (833) 983-6007