24/7 Emergency Water Damage Restoration Services Serving All Across the USA

# Privacy Policy

How we collect, use, and protect your information.

Last Updated: April 25, 2026

This is a starting-point template. Privacy policies must comply with applicable laws (CCPA in California, CPRA, GDPR if applicable, and state-specific consumer privacy laws). Before publishing this page, have it reviewed by an attorney experienced in consumer privacy and lead-generation marketing law. Specific obligations depend on your data practices, target jurisdictions, and integrations.

## 1. Who We Are

Rapid Water Recovery ("we," "us," "our") operates a private restoration referral service that connects property owners with independent, licensed local restoration contractors. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit our website, call our dispatch line, or otherwise interact with our services.

## 2. Information We Collect

### Information You Provide

When you call our dispatch line, request a contractor match, or contact us by email, we collect information you voluntarily provide, which may include:

- Name and contact information (phone number, email, street address)
- Property type and damage description
- Insurance carrier (when relevant to claim handling)
- Communication preferences

### Information We Collect Automatically

When you visit our website, we and our service providers may collect:

- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time on site, and referral source
- Cookies, pixels, and similar tracking technologies

## 3. How We Use Your Information

We use the information we collect to:

- Match you with a qualified contractor in our network
- Communicate with you about your service request
- Improve our website, service, and contractor matching
- Comply with legal obligations and protect against fraud
- Send service updates, promotional communications, or surveys (where you have consented or have a service relationship with us)

## 4. How We Share Your Information

We share your information in limited circumstances:

- With matched contractors: When we route your request to a contractor in our network, we share the information necessary for them to contact you and respond — typically your name, phone number, address, and damage description.
- With service providers: Vendors that help us operate our website, dispatch line, and business systems (such as cloud hosting, analytics, and call routing services), under written confidentiality agreements.
- For legal compliance: When required by law, court order, or in response to a valid government request.
- In connection with a business transfer: If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties for their independent marketing use.

## 5. Communications and TCPA

By calling our dispatch line or providing your phone number on our website, you consent to receive calls and text messages from us and our matched contractors at the number provided, including via automated dialing systems, for the purpose of fulfilling your service request. Standard message and data rates may apply. You can opt out of non-essential communications at any time by replying STOP to text messages or by contacting us at info@rapidwaterrecovery.com.

## 6. Cookies and Tracking

Our website uses cookies and similar technologies to operate, analyze usage, and (where applicable) deliver advertising. You can control cookies through your browser settings. Disabling cookies may limit certain site functionality.

## 7. Your Choices and Rights

Depending on your state of residence, you may have rights to:

- Know what personal information we have collected about you
- Request deletion of your personal information
- Correct inaccurate personal information
- Opt out of certain processing activities
- Receive a copy of your data in a portable format

To exercise any of these rights, contact us at info@rapidwaterrecovery.com. We may need to verify your identity before responding.

### California Residents

California residents have additional rights under the CCPA and CPRA, including the right to know, delete, correct, and opt out of the "sale" or "sharing" of personal information. To exercise these rights, contact us at info@rapidwaterrecovery.com.

## 8. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy or as required by law. Service request records are typically retained for up to seven years for tax, audit, and dispute resolution purposes.

## 9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, and misuse. No system can be guaranteed completely secure, however, and we cannot warrant the security of any information you transmit to us.

## 10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us and we will delete it.

## 11. Third-Party Links

Our website may contain links to third-party websites operated by independent organizations, including matched contractors. Their privacy practices are governed by their own policies. We are not responsible for the privacy practices of third-party sites.

## 12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Material changes will be communicated through our website or by other reasonable means.

## 13. Contact Us

For questions about this Privacy Policy, to exercise your rights, or to file a complaint, contact us at:

Rapid Water Recovery
Email: info@rapidwaterrecovery.com
Phone: (833) 983-6007

Important: Rapid Water Recovery is a private restoration referral service. We connect property owners with independent, licensed local restoration contractors who perform all on-site work; we are not the contractor and do not provide restoration services directly. For life-threatening emergencies, always dial 911.

Call (833) 983-6007